Frequently Asked Questions - please READ the answers before you ask me! Most things are explained clearly on the site
Do I have to book online?
--Yes, with one exception: shorter notice booking. Booking online requires 18 hours notice, to avoid surprising me and having me unprepared. If you're a member and wish to see me on short notice please send an email to see if there is a same day availability, membership is required for this.
Do I have to pay by credit card?
I can add credits to your account if for some reason you do not wish to pay via credit card. To do this here are some options
1. you may e-transfer the balance to hshealth@mail.com or
2. see me in person to drop off cash and I will add the credits your account for you to use at will. Even if you were not to pay online, logging in permits you to see the schedule immediately and book at will without emailing me "what's your schedule like?" and the resulting email tag that follows. I will not play the "what's your schedule" game, since all members have access to my availability!
Can I just text you?
--No. Summer hours mean plenty of possibility for short notice massage . If you want to check in, by all means send an email request for a same day appointment, keeping in mind that it may or may not be available.
If I register, is my information private?
--Your log in is not shared with anyone, however I understand privacy concerns. Should you prefer to use an alias, after creating your membership send me an email requesting to change the name and other information and I am happy to do so!
It's such a hassle to drop off cash beforehand every time! Can I just pay when I come?
--Sometimes this happens with people I know well and trust, ie: have not had the discourtesy of last minute appointment changes. You may find it convenient to purchase a package and have several sessions credited to your account and pay either cash, credit card, or e-transfer to hshealth@mail.com. If you are not a member, do not e-transfer anything without approval. If you are a member, you may send it with the package you wish to purchase, or an appointment that you have already checked and seen is available.
I registered a week ago and still can't book
--Check to see if your information is correct. If you signed up and used a false information or used an initial instead of your full name I will not change your account status to one that can book online. To maintain the integrity of the studio I need to make sure that every single person who attends is someone with positive intention rather than with ulterior motive. If you're seeking the kind of service that you need to be anonymous this may not be for you. Note, your information is not seen by anyone except myself and it is for screening purposes only. Recently I've had safari users complain about issues with the online booking, try chrome if you're using safari -- I'm looking into this but have not had a satisfactory answer yet.
The process is
1. Click the "sign in" button, and create your account.
2. Wait for approval (this can take up to 24 hours, or happen immediately if I happen to be working on the computer and your information is easily verified).
3. Log in, and book using the calendar. Package sessions are credited to your account so that you can book using that credit.
4. If you wish to purchase using e-transfer or cash rather credit card, please send me an email after creating your membership requesting to do so
--Check to see if your information is correct. If you signed up and used a false information or used an initial instead of your full name I will not change your account status to one that can book online. To maintain the integrity of the studio I need to make sure that every single person who attends is someone with positive intention rather than with ulterior motive. If you're seeking the kind of service that you need to be anonymous this may not be for you. Note, your information is not seen by anyone except myself and it is for screening purposes only. Recently I've had safari users complain about issues with the online booking, try chrome if you're using safari -- I'm looking into this but have not had a satisfactory answer yet.
The process is
1. Click the "sign in" button, and create your account.
2. Wait for approval (this can take up to 24 hours, or happen immediately if I happen to be working on the computer and your information is easily verified).
3. Log in, and book using the calendar. Package sessions are credited to your account so that you can book using that credit.
4. If you wish to purchase using e-transfer or cash rather credit card, please send me an email after creating your membership requesting to do so
